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The Newcastle University research output collection, currently available on ePrints, will shortly be moving to a new open repository platform, Figshare. To prepare for the data migration we have paused adding new content to ePrints, and will resume once the new repository is launched. During this time you will continue to have access to ePrints (but no new content will appear). We will share updates here when available.

A structural equation model of customer satisfaction and future purchase of mail-order speciality food

Lookup NU author(s): Dr Mitchell Ness

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Abstract

Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction and likelihood of future purchase, using a structural equation model. The results indicate that customer satisfaction is associated with both service and product features of mail order speciality food.

Publication metadata

Author(s): Mai L, Ness MR

Publication type: Article

Publication status: Published

Journal: International Journal of Business Science and Applied Management

Year: 2006

Volume: 1

Issue: 1

Pages: 1-13

Date deposited: 05/12/2007

ISSN (print): 1753-0296

Publisher: International Journal of Business Science and Applied Management

URL: http://www.business-and-management.org/paper.php?id=1

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