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The Newcastle University research output collection, currently available on ePrints, will shortly be moving to a new open repository platform, Figshare. To prepare for the data migration we have paused adding new content to ePrints, and will resume once the new repository is launched. During this time you will continue to have access to ePrints (but no new content will appear). We will share updates here when available.

The technostress paradox: Understanding when CRM systems and their AI functions hurt or help sales performance

Lookup NU author(s): Dr Merve VardarsuyuORCiD

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Publication metadata

Author(s): Adeniji J, Igarashi R, Vardarsuyu M, Zaefarian G

Publication type: Article

Publication status: Published

Journal: Journal of Business Research

Year: 2026

Volume: 214

Print publication date: 01/09/2026

Online publication date: 18/05/2026

Acceptance date: 12/05/2006

ISSN (print): 0148-2963

ISSN (electronic): 1873-7978

Publisher: Elsevier Inc.

URL: https://doi.org/10.1016/j.jbusres.2026.116298

DOI: 10.1016/j.jbusres.2026.116298


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