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The Newcastle University research output collection, currently available on ePrints, will shortly be moving to a new open repository platform, Figshare. To prepare for the data migration we have paused adding new content to ePrints, and will resume once the new repository is launched. During this time you will continue to have access to ePrints (but no new content will appear). We will share updates here when available.

Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital

Lookup NU author(s): Professor Klaus SchoeferORCiD

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This is the authors' accepted manuscript of an article that has been published in its final definitive form by Emerald Publishing Limited, 2023.

For re-use rights please refer to the publisher's terms and conditions.

Publication metadata

Author(s): Alotaibi MN, Chaouali W, Mjahed Hammani S, Schoefer K, Aloui N, Abdulhamid Saleh MA

Publication type: Article

Publication status: Published

Journal: International Journal of Bank Marketing

Year: 2023

Volume: 41

Issue: 3

Pages: 457-484

Print publication date: 10/04/2023

Online publication date: 27/01/2023

Acceptance date: 27/11/2022

Date deposited: 28/11/2022

ISSN (print): 0265-2323

ISSN (electronic): 1758-5937

Publisher: Emerald Publishing Limited

URL: https://doi.org/10.1108/IJBM-03-2022-0101

DOI: 10.1108/IJBM-03-2022-0101

ePrints DOI: 10.57711/c3mp-z476

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Funding

Funder referenceFunder name
IFKSURG-2-892
Research & Innovation, Ministry of Education in Saudi Arabia

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