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Open Challenges of Blind People Using Smartphones

Lookup NU author(s): Dr Kyle Montague

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Abstract

© 2020, © 2020 Taylor & Francis Group, LLC. Blind people face significant challenges when using smartphones. The focus on improving nonvisual mobile accessibility has been at the level of touchscreen access. Our research investigates the challenges faced by blind people in their everyday usage of mobile phones. In this article, we present a set of studies performed with the target population, novices and experts, using a variety of methods, targeted at identifying and verifying challenges; and coping mechanisms. Through a multiple methods approach we identify and validate challenges locally with a diverse set of user expertise and devices, and at scale through the analyses of the largest Android and iOS dedicate forums for blind people. We contribute with a prioritized corpus of smartphone challenges for blind people, and a discussion on a set of directions for future research, which tackle the open and often overlooked challenges.

Publication metadata

Author(s): Rodrigues A, Nicolau H, Montague K, Guerreiro J, Guerreiro T

Publication type: Article

Publication status: Published

Journal: International Journal of Human-Computer Interaction

Year: 2020

Volume: 36

Issue: 17

Pages: 1605-1622

Online publication date: 01/06/2020

Acceptance date: 02/04/2018

ISSN (print): 1044-7318

ISSN (electronic): 1532-7590

Publisher: Taylor and Francis Inc.

URL: https://doi.org/10.1080/10447318.2020.1768672

DOI: 10.1080/10447318.2020.1768672

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