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The Newcastle University research output collection, currently available on ePrints, will shortly be moving to a new open repository platform, Figshare. To prepare for the data migration we have paused adding new content to ePrints, and will resume once the new repository is launched. During this time you will continue to have access to ePrints (but no new content will appear). We will share updates here when available.

Cultural Variation in Behavioral Responses to Dissatisfactory Services Experiences

Lookup NU author(s): Professor Klaus SchoeferORCiD, Dr Anders Wappling, Dr Nima Heirati

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Publication metadata

Author(s): Schoefer K, Wappling A, Heirati N

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: 11th Royal Bank International Conference

Year of Conference: 2016

Print publication date: 26/06/2016

Acceptance date: 24/06/2016


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