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The Newcastle University research output collection, currently available on ePrints, will shortly be moving to a new open repository platform, Figshare. To prepare for the data migration we have paused adding new content to ePrints, and will resume once the new repository is launched. During this time you will continue to have access to ePrints (but no new content will appear). We will share updates here when available.

How Procedural, Financial, and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis

Lookup NU author(s): Professor Markus Blut

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).


Publication metadata

Author(s): Blut M, Frennea CM, Mittal V, Mothersbaugh DL

Publication type: Article

Publication status: Published

Journal: International Journal of Research in Marketing

Year: 2015

Volume: 32

Issue: 2

Pages: 226-229

Print publication date: 01/06/2015

Online publication date: 26/02/2015

Acceptance date: 12/01/2015

Date deposited: 27/04/2015

ISSN (print): 0167-8116

Publisher: Elsevier

URL: http://dx.doi.org/10.1016/j.ijresmar.2015.01.001

DOI: 10.1016/j.ijresmar.2015.01.001


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