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The Newcastle University research output collection, currently available on ePrints, will shortly be moving to a new open repository platform, Figshare. To prepare for the data migration we have paused adding new content to ePrints, and will resume once the new repository is launched. During this time you will continue to have access to ePrints (but no new content will appear). We will share updates here when available.

Investigating Different Approaches to Importance-Performance Analysis

Lookup NU author(s): Dr Mengying Feng, Professor D John ManganORCiD, Professor Chunnilal Lalwani

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Publication metadata

Author(s): Feng M, Mangan J, Wong C, Xu M, Lalwani C

Publication type: Article

Publication status: Published

Journal: Service Industries Journal

Year: 2014

Volume: 34

Issue: 12

Pages: 1021-1041

Online publication date: 30/06/2014

Acceptance date: 19/02/2013

ISSN (print): 0264-2069

ISSN (electronic): 1743-9507

Publisher: Routledge

URL: http://dx.doi.org/10.1080/02642069.2014.915949

DOI: 10.1080/02642069.2014.915949


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